$10 Flat Rate Shipping Australia Wide ~ Worldwide Shipping Available

Shipping

DELIVERY OPTIONS

We deliver your order either by Australia Post or via a Courier service, depending which offer the best rate and time efficient delivery.
Delivery cannot be made to PO Box addresses.

For high value items such as Baby Moses Baskets, we require signature on delivery. This is in line with the requirements of our insurance policy. We understand that it is not always possible to be home for delivery and to sign for your order. If you prefer the courier to leave the goods in a secure location, please indicate this during checkout by adding "ATL" to your address. It is important to note, that by providing authority to leave, you do so at your own risk. We are not liable for physical loss or damage to the goods in transit.

ORDER PROCESSING

If your item is in stock, please allow Adinkra Designs up to 3 business days to process your order once payment is received and cleared. We will always endeavour to get your order out as soon as possible but life happens so please allow up to 3 business days.

Please note during high volume sale periods during Christmas etc or new product releases there may be minor delays - we appreciate your patience during this time! 

Once dispatched, you will be emailed with a tracking number to follow your order’s journey home. 

CHRISTMAS DELIVERY 2018

 

We recommend placing your order prior to Thursday 13th December for your best chance of delivery before Christmas.

DELIVERY COST

We charge a flat rate of $10 Australia Wide for standard delivery services. Please note, the flat rate for shipping applies to direct retail customers only and is not applicable to wholesale customers (see below for wholesale information). Please see below for further information on international delivery rates.

DELIVERY TIMEFRAMES

Delivery time will vary by location. Please refer to the below table for an approximate guideline on delivery times from our warehouse located in Sydney, NSW:

Location

Approximate Delivery Time

NSW, QLD, VIC, SA Metro areas

1 – 3 business days

NSW, QLD, VIC, SA Regional areas

5 – 6 business days

NT, WA, TAS

6 – 7 business days 


Note that these are guides only and due to peak delivery times such as Christmas or due to unforeseen circumstances, orders may take longer in some instances. If in doubt, please email us at hello@adinkradesigns.com.au so we can provide you with a specific estimate.
 

INTERNATIONAL CUSTOMERS

We deliver our products worldwide using global postal networks. Products are sent via Air and so the rate charged is dependant on the product weight and box size. Charges are calculated automatically during checkout. 

Delivery will take approximately between 5-15 working days (this may vary during peak times).

Once dispatched you will receive shipping confirmation and tracking details. Once the order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly should you experience any issues with the delivery.

Shipping internationally does mean that you may be required to pay customs and import tax duties. All international customers are responsible for the customs charges within in their own country. For further information, we recommend you contact your local customs agency.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at hello@adinkradesigns.com.au

Any delivery date or time specified by us is a best estimate only and Adinkra Designs will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.  

Once shipped, Adinkra Designs does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery timeframe, Adinkra Designs will assist you to open a case enquiry with the courier in question.  

PRE-ORDER ITEMS

Pre-order items will be dispatched according to the estimated arrival date - please refer to individual product information. 

*PLEASE NOTE THAT IF YOU ARE PLACING A COMBINED ORDER FOR PRE-ORDER + IN-STOCK ITEMS - ALL PRODUCTS IN YOUR ORDER WILL BE DISPATCHED TOGETHER. IF YOU WOULD LIKE IN-STOCK ITEMS DISPATCHED IMMEDIATELY, PLEASE PLACE A SEPARATE ORDER*

WHOLESALE ORDERS

Upon application, wholesale customers will be provided with information regarding freight charges for wholesale orders.